Warranty & returns

Warranty

Every unit has a 60-day standard warranty ARO (after receipt of order: counted from the day you receive it), unless the listing says "As is" or "For parts". Units sold as is or for parts have no warranty and can't be returned.

Extended warranties are available upon request. Ask us before you order, or add one to your estimate. If you bought one, you're covered for that longer period.

Covered: the unit doesn't work, or doesn't match the specifications, options or condition in its listing. Not covered: damage after delivery (drops, overload such as too much RF input, wrong power), or repairs and changes made by anyone else.

Once we receive and test the unit, we repair it, replace it or refund you (our choice).

Returns

• Changed your mind? Return it within 14 days of receiving it, complete with everything it came with and in the same condition. You pay return shipping; original shipping isn't refunded.
• Dead on arrival (DOA)? If it doesn't work out of the box, tell us within 5 days of receiving it. We pay shipping and email you a prepaid label.
• Developed a fault later, or not as described? Return it within the warranty. You pay return shipping.
• Our mistake (wrong unit, or options or accessories in the listing missing)? We pay, and we email you a prepaid shipping label.
• Damaged in shipping? Tell us within 5 days of delivery, with photos, and keep the box and packing. The carrier needs them for the claim.
• Refunds are made within 5 business days after we receive and test the unit, to your original payment method.

How to return a unit

1. Log in to My account with the email you ordered with (we email you a code), then choose Start a return next to your purchase.
2. Choose the unit and the reason. Tell us what's wrong and how you tested it. Photos help.
3. Get your RMA number and the return address, on screen and by email. We can't accept a box without an RMA number.
4. Pack it well. Pack it in the original packing, or packing that protects it just as well: a sturdy double box or at least 2 inches of foam on every side, connectors capped, nothing loose. Damage caused by poor packing isn't covered.
5. Write the RMA number on the outside of the box and ship it within 14 days, with tracking. We recommend insuring it.
6. We test it and repair, replace or refund within 5 business days.

Warranty and return windows are counted from the day you receive your order, shown in My account. Questions? Email sales@texastest.com.